Testimonials: What States Are Saying About Tiger Teams - Page 3

TESTIMONIALS:  WHAT STATES ARE SAYING ABOUT TIGER TEAMS

Oregon Employment Department

“Oregon worked with the U.S. Department of Labor’s Tiger Team, and truly appreciated the expertise and flexibility they brought to the engagement. The Department of Labor understood enough about the UI program to quickly look at the specifics of what was going on. Importantly, they heard us when we talked about our challenges – the things that are likely common to almost every state, and some of the idiosyncratic issues we are facing (having a code freeze as we get ready to launch modernization, state policy priorities, etc.). We worked to collaboratively identify efforts that will help us operate better and secure additional federal funding to move forward on those efforts.”

Oregon Employment Department

Pennsylvania Department of Labor & Industry

“The Tiger Team experience had a positive impact in Pennsylvania as it caused us to examine parts of our program more closely than it had been examined in years. It also required us to learn more about the new system we are using and discover functionality where we did not previously understand its full potential. The facilitators on the Tiger Team were knowledgeable in their areas of expertise and were very open to hearing about how and why our state has hurdles and red flags in the different areas we discussed. The team was quick to provide support to us if we had questions, and they stayed in constant communication during the discovery process to ensure they had the correct understanding of our needs.”

Pennsylvania Unemployment Compensation Program

Iowa Workforce Development

“Iowa's engagement with the Tiger Teams has been a positive experience. The process has been very helpful. The U.S. Department of Labor was able to complete a thorough review of our processes to determine some quick wins that could be corrected. We are confident that the work the Tiger Team has done with Iowa will increase our efficiencies to reduce backlogs and increase timeliness, combat identity theft and fraud, and improve on Equity and access to unemployment insurance. The Tiger Team members are very knowledgeable in what they do and have done a great job with working through the details with Iowa even though each state's processes are different. We appreciate the opportunity that was given to us to work with the Tiger Team. We are in the process of finalizing our projects and look forward to all that we will be able to accomplish with the Tiger Team's recommendations.”

Iowa Workforce Development

• Last Updated:
• Created:
• Resource Publication Date: 2022
• Posted by: Lisa Harrison
• Posted in: Short-Time Compensation