Robotic Process Automation (RPA) Toolkit

About

RPA refers to a software solution that makes it easy to build, deploy, and manage virtual robots (also known as “bots”). These bots mimic staff interactions with existing UI systems and software. Bots can do things like recognize what’s on a screen, perform data entry, navigate systems, identify and extract data, complete non-discretionary tasks and perform a wide range of well-defined actions quickly and accurately.

Implementing RPA technology can reduce or eliminate manual processes performed by staff, allowing staff members to focus on performing more complex tasks that require human intervention. RPA has helped states reduce their backlogs and process claims quicker.

The U.S. Department of Labor (DOL) has produced an RPA Toolkit to help states learn more about the benefits of using RPA. The toolkit includes information on RPA, interviews with states using it, playbooks, tools and guides for UI managers and staff. The toolkit is intended to be a resource for UI agencies that are interested in starting an RPA program or further developing their existing programs. DOL invites states to explore the RPA Toolkit for more information on what RPA is, how to implement it and to see how other states are using this technology.

If you are interested in learning more about RPA, please contact your Regional Office. To learn more about other Timeliness related promising recommendations, click here.

How to Use the RPA Toolkit

Click on the image below to learn more about the RPA toolkit, including which documents are most relevant for your role or your organization's current phase of the RPA journey.

The RPA Toolkit consists of 15 documents, which include a white paper on RPA, highlights from states that currently use RPA, playbooks, change management support, plug-and-play tools and an RPA demo video. You can explore the most relevant documents for your role or current phase of the RPA journey. You can also view the entire list of RPA Toolkit documents.

Click on the buttons below to view the RPA Toolkit documents. You will be prompted to login in order to access this exclusive content for states. If you do not have an account, click here to register with WorkforceGPS.

Explore the RPA Toolkit by Role or Phase

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