Tiger Teams: Year One Highlights - Page 2
About
Within its first year, the UI Tiger Teams Initiative served 24 states through planned, in-progress, or finalized engagements. These customized activities are delivering actionable, state-specific “quick-win” (i.e., 6-9 months) funded recommendations to revitalize state UI systems through improvements in equitable access, timeliness and backlog processing, and fraud prevention and detection.
Tiger Team Content:
- Background - What is a Tiger Team? - Page 1
- Year One Highlights - Page 2
- Testimonials: What states are saying about Tiger Teams – Page 3
- Testimonials: What states are saying about Tiger Teams (Continued) - Page 4
- Testimonials: What states are saying about Tiger Teams (Continued) - Page 5
The Department has provided a number of recommendations to improve state UI systems. Here are some examples of the types of recommendations shared:
• Increasing the use of plain language in claimant communications;
• Standardizing translation; and
• Improving equity and accessibility data metrics.
• Process mapping and streamlining of current processes;
• Dynamic fact-finding tools; and
• Increasing the use of automation in all areas of the UI process through tools such as Robotic Process Automation (RPA) and Optical Character Recognition (OCR).
Fraud Prevention and Detection
• Strengthening Identity Verification measures (technology & processes/procedures);
• Utilizing aggregated risk analytics to support claim risk scoring; and
• Improving the use of the Integrity Data Hub.
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- Resource Publication Date: 2022
- Posted by: Lisa Harrison
- Posted in: Short-Time Compensation