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Equitable Access: Promising Recommendations to Address Equitable Access (Continued) - Page 3
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The purpose of these pages is to identify areas to improve equitable access in the unemployment insurance (UI) space, with a focus on the claimant experience. The solutions listed below are a few examples of opportunities identified throughout the Tiger Team engagements. Click here for more on Tiger Teams.
Equitable Access Content:
- Equitable Access: What is Equitable Access? - Page 1
- Promising Recommendations to address Equitable Access - Page 2
- Promising Recommendations to address Equitable Access (Continued) - Page 3
- Equity Grants & Navigator Grants - Page 4
Promising Recommendations to address Equitable Access:
- Pathway to Equity and Access (Online/Offline):
- Make sure the metaphorical “front doors” to systems are open and transparent so that claimants can access benefits through the methods most comfortable to them whether it is online, in person, or by phone or other means of accessibility.
- Ensure all current and future online content meets Web Content Accessibility Guidelines, particularly for people with disabilities.
- Promote equitable access by ensuring claimants have in-person access to critical UI material as well as UI staff, and that claimants have the means to complete required activities related to their benefit application and ongoing claim.
- Proactive Status Updates:
- Provide the means for claimants to track the status of their claims, which may serve to improve both transparency and customer experience.
- Ensure claim status tracker is intuitive, informative, and easy-to-use, which increases claimant understanding of the claim process and their responsibilities.
- Allows claimants to independently find out where they are in the process, which frees up staff resources from answering basic status questions to helping claimants with more involved questions.
Learn additional strategies states are working on to pursue equity with ARPA funding by visiting: https://oui.doleta.gov/unemploy/pdf/AIR_ARPA_StateEquityGrantsSummaryMemo_Final.pdf
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- Last Updated:
- Created:
- Resource Publication Date: 2023
- Posted by: Lisa Harrison
- Posted in: Short-Time Compensation