States interested in strengthening their Short-Time Compensation (STC) or Workshare or Shared Work programs, or those states interested in starting a program should use this Quick Start Action Planner (QSAP) as a guide and add additional indicators that reflect the unique characteristics of the state.
The QSAP can be completed by any individual or group in the UI and/or Workforce agencies that is knowledgeable about the state’s STC program and operations. The main indicator categories cover the following areas:
- Develop Operational Policies, Procedures, and Forms
- Staff Capacity and Training
- Implementing a State STC Program – including business outreach and program functions
- STC Reporting, Evaluation, and Continuous Improvement
Automate STC Processes
Many states are currently managing all processes associated with their STC program manually. As a result, employers must complete paper applications and forms and STC staff must manually enter this information into their databases. To the extent possible, states may want to improve and streamline these processes. Here are some things to think about when looking at automation:
- Integrate all STC processes into the state’s computer system. These processes may include filing claims, reporting hours, and submitting benefit payments. Automating these processes saves time, demands fewer staff hours, helps ensure timely payments to employees and prevents documentation errors.
- When developing automated processes, ensure that IT personnel understand the STC program and all activities that relate to documentation.
- Coordinate STC benefit payments with the payment system for unemployment compensation.
- Soft-launch automated systems prior to going live.
You may also want to see examples from other states, see the State STC Resources and Tools page to see samples of existing resources (both print and online). Also see the Steps to Developing a State STC Program for more information related to all aspects of operating a state STC program.